Services

Telecom

With change in telecommunications accelerating dramatically, telecom companies are looking for partners who can enhance customer service support, reduce costs and risks, and in the course increasing profitability. In today's turbulent environment, the Telecommunications industry has been considering out-of-the-box strategies to help weather this uncertainty. We have in-house experts with over a decade of experience in the Telecom industry. Also, we have been working with a few of the top Telecom companies. Telecom sector cover the entire customer life-cycle, including customer acquisition, customer care, billing & collections and back office administration.

Manpower Outsourcing

Human resource identification and employment is a demanding process in itself and becomes all the more difficult to accomplish if entities lack the specialization. The COP Services specializes in identifying, checking suitability and recruiting for companies that outsource their requirements to us. Our task doesn’t stop merely at the recruitment level and extends to every phase of the staffing solution.

Acquisition Support

We have developed the capability and expertise in providing outsourcing solutions to these demanding, high-growth sectors where telecom outsource Acquisition support like Address Verification and Customer Appilcation Form Management. We have footfall covered all over the circle with vast experience in managing end to end processes. The COPs enables Telecom customers to control costs, streamline and improve service delivery, increase customer satisfaction and sustain competitive advantage.

Receivables Management

Our Contact Centers ideally lend itself to both inbound and outbound services seamlessly with the highest levels of efficiency. The COPs has delivered excellence in contributing highest Revenue receivables and Lowest Churn. We have expert teams who has defined process for Baby Care projects to nurish new acquired customers with flow management in order to reduce Churn and Bad debt

Base Management

End to End Management

 


 

 

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