Technology

Voice Infrastructure

MATRIX - Our Auto dialer system allows management of Out Gooing and incoming calls whichcreates an immensely effective tool for ready customer recognition and immediate access to related data. It facilitates speed on calls and reduces human error. Our Dialer allows us to maximize agent productive call time (and therefore your seat utilization) by screening non live calls, eliminating busy signal tones, answering machines etc giving more productive time for our agent and lesser breaks in production flow. At The COP Services we value our agent’s efforts and use technology to optimize that effort- we also take care to avoid back to back calls and trim our inflow at times to maintain call quality.

Call Recording

We have our software to capture every call - Transparency at The COP Services is a defining feature and we have provisions to record and log every call. Both for training purposes and for specific client requirements most efficiently. At The COP Services we fully appreciate the criticality of the work that we perform for world class clients and so leave nothing to chance.

Android

The C Op Services joined with Go Green revolution and readily implemented "Andriod" One of the best innovation of the modern times.

Telecom Data Verification is an Application to make simple verification of customer Address, Profile, ID proof, Signature, and google map. And with current activation process, we have upgraded our self to implement Android handsets to all our field stafs for AV/CV (Verification).

This will capture route map of the address and gets saved in the data base. Client can use this app to contact customer with out wasting time to trace the given address.

This enables our client to retrieve online information and results in best Turn Around Time for activation.

 


 

 

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